RETURN SHIPMENT POLICY

This Return Shipment Policy (“Policy”) outlines the terms under which Foodistic Marketing Services E-Commerce Pvt. Ltd. (“Dely Cart”) allows Buyers to request product returns via our website (www.delycart.com) and mobile app. By placing an order, you agree to comply with this Policy.

1. RETURN REQUEST

Buyers may raise return requests in cases of damaged shipments, quality issues, expiry concerns, or incorrect deliveries. Proof (photos/videos/invoice) is mandatory. Timelines range from 24–72 hours depending on the issue.

2. RETURN REQUEST PROCESS

Returns can be initiated via account login, customer support helpline, or email. Buyers must provide order details and supporting evidence. Requests are verified by Dely Cart’s team, and decisions are communicated within 5 Business Days.

3. DECISION ON RETURN REQUESTS

Dely Cart reserves the right to approve or reject requests based on evidence, timelines, and policy compliance. Ineligible returns include consumed goods, mishandled items, expired timelines, insufficient proof, or misuse of policy.

4. REJECTION AT THE TIME OF DELIVERY

Buyers may reject delivery if packaging is tampered, wrong products are delivered, expiry is visible, or items are missing. Valid rejections will lead to replacements or refunds as per our Refund Policy.

5. RETURN PICK-UP

Approved returns will be collected via authorized logistics partners within 3–5 Business Days. Buyers must pack items properly with all tags, invoices, and accessories intact. Failed pickups due to Buyer negligence may cancel the request.

6. REFUND / REPLACEMENT

Upon successful verification, Buyers are eligible for a refund (original payment method or Dely Cart Wallet) or replacement. Refunds take 3–5 Business Days for wallet credit and 1–6 Business Days for bank transfers.

7. GOVERNING LAW

This Policy is governed by Indian law, including the Consumer Protection Act, 2019 and IT Act, 2000. Exclusive jurisdiction lies with courts in Azamgarh, Uttar Pradesh.

8. GRIEVANCE MECHANISM

Grievance Officer: Azamgarh, Uttar Pradesh
Email: grievance@foodistic.com
Office Address: Vimti Laxirampur, Heera Patti, Sadar, Azamgarh, Uttar Pradesh

9. CUSTOMER SUPPORT

Email: support@foodistic.com
Phone: +91-9473691259
Hours: 9:00 AM – 5:00 PM (Business Days)