PRIVACY POLICY

This Privacy Policy (“Privacy Policy”) explains how Foodistic Marketing Services Pvt. Ltd. (“Dely Cart”) through (www.delycart.com) website and mobile application (“Platform”) collects, uses, stores, shares, and protects the personal data of Users. By accessing or using our platform, you consent to the practices outlined in this Policy.

1. CONSENT

Details regarding grant of consent, withdrawal, third-party consent, marketing communications, and records of consent.

2. TYPES OF DATA COLLECTED & PURPOSE OF USE

Dely Cart collects personal, account, order, payment, browsing, and technical data. This includes name, email, phone, KYC details, order history, payment info, browsing logs, cookies, and analytics. The purpose is to enable services, legal compliance, fraud prevention, personalization, and platform improvement.

3. USE OF COOKIES

We use cookies for authentication, personalization, marketing, and fraud prevention. Users can manage cookie preferences via browser settings or account controls.

4. DISCLOSURE OF DATA

User data may be shared with logistics partners, payment gateways, technology providers, regulators, or as required by law. Dely Cart does not sell or rent data to third parties.

5. PROTECTION OF MINORS

Platform is strictly for users aged 18+. Accounts of minors may be suspended or deleted. Parents/guardians are responsible for monitoring use by minors.

6. USER RIGHTS

Users have rights to access, rectify, erase, restrict, port, or object to their personal data. They can also withdraw consent at any time.

7. WITHDRAWAL OF CONSENT

Users may withdraw consent by deleting their account or contacting support. Certain services may be restricted if consent is withdrawn.

8. RETENTION OF DATA

Data is retained only as long as necessary for legal, contractual, and business obligations (e.g., tax compliance, refunds, fraud detection). Unnecessary data is securely deleted.

9. SECURITY MEASURES

Dely Cart employs encryption (SSL/TLS, AES-256), firewalls, IDS/IPS, 2FA, role-based access, audits, backups, and incident response mechanisms to safeguard User data.

10. CHANGES TO PRIVACY POLICY

Dely Cart may update this Privacy Policy due to legal, business, or technological changes. Users will be notified of material updates via email, app notifications, or website notice.

11. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed under Indian Law. Courts in Azamgarh, Uttar Pradesh shall have exclusive jurisdiction.

12. GRIEVANCE MECHANISM

Grievance Officer: [Azamgarh, Uttar Pradesh]
Email: grievance@foodistic.com
Office Address: Vimti Laxirampur, Heera Patti, Sadar, Azamgarh, Uttar Pradesh

13. CUSTOMER SUPPORT

Email: support@foodistic.com
Phone: +91-9473691159
Hours: 9:00 AM – 5:00 PM (Business Days)